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Your privacy at Connecting Home

Connecting Home is committed to managing your personal information in an open and transparent way, protecting the personal information we collect and meeting our privacy obligations under various laws. This page explains how we meet these obligations.

Connecting Home is a national Indigenous provider of health, NDIS, aged and home care services. 

The information we collect, use and share depends on what services you are receiving or how you are engaged with us. For each of the services we provide, we set out below the kinds of information we collect and how we use and share it.

For information about the legal structure of Connecting Home, visit About us page.

Information Connecting Home collects, uses and shares

NDIS Services

Personal information collected by Connecting Home to provide NDIS services

Connecting Home collects personal information in order to provide NDIS services.

If there is information about you that you do not want collected, please tell us. We will talk to you about any consequences of not providing this information.

Connecting Home usually collects the following kinds of information about clients:

CCTV is also installed in public areas at our service sites.

Connecting Home may also collect personal information to:

We will usually collect personal information directly from clients.

If that is not possible, we may ask the person’s family or others to provide this information.

How Connecting Home uses personal information

Connecting Home uses personal information for the purpose of providing services. We may also use personal information for related purposes such as:

Personal information that Connecting Home shares Connecting Home may disclose personal information about clients and carers to assist with their care and treatment. Examples include giving information to:

We may also share information to help manage our services, for example by providing information to a client’s health fund.

If services are funded by the government, Connecting Home may be required to provide client information to the funding body or to another service provider at the request of the funding body.

We are also required by law to share certain information, for example in the case of reporting a notifiable disease to government health authorities.

NDIS

Personal information collected by Connecting Home

Connecting Home collects personal information in order to provide NDIS services.

If there is information about you that you do not want collected, please tell us. This may affect your fees and charges and the services we provide. We will talk to you about any consequences of not providing this information.

Connecting Home usually collects the following kinds of information about clients:

We will usually collect personal information directly from clients or their carer.

Sometimes we may collect personal information about clients from other people, such as GPs or an Aged Care Assessment Team.

How Connecting Home uses personal information

We use personal information to provide NDIS services. We may also use personal information for related purposes such as administration, training, assessments and reviews or other purposes permitted by law.

Personal information that Connecting Home shares

Connecting Home may disclose personal information about clients to assist with their care. Examples include giving information to:

We are also required by law to share certain information, such as to the Commonwealth Department responsible for aged care services.

General information

Storage and protection

Personal information is stored in paper or electronic records. Information may be stored on site or off site in secure locations.

Connecting Home protects the personal information it collects. We do this through:

Access and correction

You have a right to request access to your personal information held by Connecting Home. You can also ask us to correct that information if you believe it is inaccurate or out of date.

To access your information, please speak to a staff member. 

Complaints

If you have a complaint about how your personal information is managed, you can speak to a staff member.

If you would like to make a written complaint, please ask a staff member for a feedback form or address your concerns to our Privacy Officer  (see ‘contact us’ on the menu above). Once we receive your complaint we follow our feedback process.

If you prefer, or if you are not satisfied with the handling or outcome of your complaint by Connecting Home, you may choose to lodge your complaint with the Australia Information Commissioner. Before making a complaint to an external complaint body, please visit their website or contact them for information about their complaints management process.

Australian Information Commissioner
1300 363 992
Office of the Australian Information Commissioner website

How to contact us

Privacy Officer
Connecting Home
Unit 1, 10 Childs Road
Epping Victoria 3062
Ph: 03 8679 0777
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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